Reduce Risk and Increase Customer Service with Freight Flow
Your partner for value creation in one highly efficient SAAS platform.
Staff Simplified
You live in a fast-paced world where cost per file is an important metric. You need to rely on a system that’s powerful, but easy to learn and easy to use. In an industry that has high turnover, bringing staff up to speed quickly is critical. Our customers tell us on average they can have a new hire trained on Freight Flow in less than two hours. And once they are trained, quick and accurate data entry is imperative to reduce risk, increase margins and customer experience. Freight Flow prides itself on having an incredibly easy user-friendly interface on the front end that will get your team up to speed quickly, will minimize the number of data entry errors, has powerful search capabilities so your team can find what they need effortlessly, all the while being driven by a powerful and stable platform that sits in the cloud.
Government Compliance Simplified
We know that e-manifest can be confusing. With Freight Flow, e-manifest is fully integrated with the CBSA portal so data is easily transferred. Data does not have to be manually rekeyed into CBSA, increasing the speed of transfer while reducing the risk of errors made. As a leading integrator with e-manifest, Freight Flow is not only the most efficient way to work with CBSA, we also offer the best value. And now our Freight Flow application is available to bring you that same level of integration with US AES filings, so we can be there for you as you grow.
Customers Simplified
Customers are at the heart of every business, so you need a platform that allows you to maximize the experience you provide your customers. Much of your time is providing customer service. Freight Flow offers a number of features that make it easy for your team to stay connected with customers. First, we provide website tracking for shipments. Your customers will have instant access to the tracking data on their shipments via available connections e2Open INTTRA, CargoSmart and IATA. Task and milestone tracking? We have you covered there as well with configurable workflows by both mode and direction, giving your team a way to track work in the system rather than in paper files. Not only is it a huge convenience for your customers it will also free up your team to do other things.
Second, we have created email distribution functionality right in the system. Once your team has set up contact lists in the system, they will be able to quickly and easily email customers as if it is coming from their own email address. The added bonus is that the contact lists are transferrable amongst your staff, so even if you have staff turnover, the list will remain in the system.
If you are looking to reduce risk and increase agility and margins, give us a call to schedule a demo.
